For seven years until the end of 2008, Charles was a
senior executive and the Chief Learning Officer
for Reuters and Thomson Reuters where he
had responsibility for developing company-wide
strategy and leading a 350-strong team. He led
the Reuters Talent and Learning organisation through a transformation from a group of semi-autonomous traditional departments to an integrated business-aligned learning and workforce development function using the 70:20:10 model. The result was increased
impact, value, and effectiveness, as well as >70%
reduction in cost.